Have you ever felt like your doctor rushed through your visit? Have you ever showed up for your appointment on time or even the recommended 15 minutes early, only to wait, and wait, and wait? Have you ever left a message for your provider and not received a return call for a day, or two days or seven?
It may be a surprise to find out that providers don’t like to practice this way anymore than you like to be treated this way. In the typical primary care practice in the United States, providers are encouraged, and frequently even required, to see as many patients as they can in a day. They even do things such as “double booking,” meaning that they put two patients in the same appointment slot just so they can fit more patients in. The truth is, providers can’t invent extra minutes in a day so we rush, feel frazzled and give you as much of our undivided attention as we can knowing that we have two more patients already waiting for us and a family at home waiting for dinner.
Here at Affinity Medical Home, the tide is changing. We have created a team of experts to support patients in their health care journey, which also means better support for your provider. Clerical work is now done by patient service representatives, instead of sitting on your provider’s desk for a week. Ensuring that our computerized medication list truly matches the medications your taking at home is now done by our health care associates. Educating our patients on their diseases and how their lifestyle affects them, is a task of our RN specialist.
And though it may sound selfish, it makes your provider happier too. As physicians, we really do want to get to know you, take time to learn your interests, and find out what makes you tick. Because the better I know you, the better I am at helping you be the healthiest you can be.
Dr. Brady is board-certified in family medicine and provides comprehensive, personalized primary care services to individuals and families at the Affinity Medical Home in Kaukauna. She enjoys downhill skiing in the winter and camping with her family in the summer. She has a 4 1/2 year old son and a 2 1/2 year old daughter. She also enjoys traveling and playing softball.