It was 4:40 p.m. and all of a sudden I realized that, while I had put off going to my primary care provider, the symptoms I was experiencing were not going to go away. At this time of day, working across town from my provider, I clearly wasn’t going to be able to make it in for a same-day appointment.
Then I remembered the new HealtheVisits service that Affinity Health System offers. As a Lean Leader at Affinity, I wanted to observe and study it personally. I signed into the site and selected my symptoms. The system took me through a series of questions that I easily answered in four minutes (I was timing it).
What stood out the most in this process was that the program filtered out my allergy to one of the most popularly prescribed antibiotics for my particular symptom. Another benefit was that it offered a choice of how I would be contacted when my plan of care was completed—via text, email or phone. After selecting my preferences, I hit the submit button, paid the $35 out-of-pocket cost and six minutes later my plan of care was ready.
I received a text message with my diagnosis and link to my prescription, and found that I needed an antibiotic, which made me appreciate the allergy-filter that much more. The link I was provided allowed me to send my prescription to the pharmacy of my choice, showing me the locations in my zip code.
I packed up what I had been working on and headed for the pharmacy, I was thrilled that my prescription had been received quickly and my medication was ready right away. The HealtheVisits experience couldn’t have been better for me, and I would highly recommend the service. Thanks to everyone who put this together and the Affinity Medical Group providers who are managing the service, I was able to receive an accurate, convenient diagnosis, get treatment and go on with my day. It’s a great service!
To learn more about HealtheVisits, visit affinityhealth.org/healthevisits.
Author: Marie Larson – Lean Leader at Affinity Health System