In this case, the visit is for June (name changed), a 45-year-old woman who has had burning with urination for about 24 hours. Before the message appeared on my phone, June had been to the HealtheVisits website and supplied a thorough description of her current illness as well as relevant medical history. Giving this information was easy thanks to the interview questions on the site that took her step-by-step through the process. June is otherwise healthy and has no symptoms requiring a face-to-face visit, so the answers to her questions are packaged and sent to me.
Upon seeing the notification of a waiting HealtheVisit, I log into the website and read through June’s information. Some of the more important bits are highlighted for me in red by the computer. It appears that June has had several urinary tract infections in the past and recognized the symptoms of this one as soon as they appeared. She has had no fever or back pain. She is allergic to amoxicillin. After careful review, I move on to the treatment options page. Here the website gives me several options all based on the best medical evidence. I choose uncomplicated urinary tract infection (UTI) as the diagnosis and check the box to send a prescription for an appropriate antibiotic. Hitting the “send” button notifies June that her HealtheVisit has been completed.
Not all HealtheVisits, however, are quite this straight-forward. Many symptoms, while miserable, will not improve if treated with an antibiotic. When this happens, we do our best to suggest ways to relieve symptoms and provide education as to what warning signs indicate the need to be rechecked.
My phone buzzes again and I look at the message, “The HealtheVisit queue is empty.” This online diagnosis and treatment system has helped another patient, and will bring fast, accurate medical care to many more.
To learn more about HealtheVisits, visit affinityhealth.org/healthevisits.